Refund policy

Refund & Shipping Policy

Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item within 30 days of receipt under the following conditions:

• Condition: Items must be unused, in like-new condition, and returned in their original packaging.

• Return Shipping: The customer is responsible for the cost of return shipping.

• Shipping Address: Returns must be shipped to our warehouse in the USA. The exact address will be provided upon approval of your return request.

Once the item is received and inspected, we will process your refund. Please note that shipping fees (both initial and return) are non-refundable.

Return Process

1. Contact Us: Before returning any items, please contact our customer support team at hello@outboundart.com to initiate a return. Provide your order number and a brief explanation for the return.

2. Approval: Upon approval, we will provide you with the return shipping address.

3. Packaging: Ensure the item is securely packaged to prevent damage during transit.

4. Refund Timeline: Refunds will be issued to the original payment method within 7–10 business days of receiving and inspecting the returned item.

Shipping Policy

• We currently ship to USA and selected countries.

• Processing times for orders are typically 1-3 business days. Once shipped, delivery times vary based on your location (usually 2-5 business days).

• Shipping fees are calculated at checkout and depend on the shipping method selected.

For any questions or concerns, please reach out to our customer support team at hello@outboundart.com